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My washing machine is stopping mid-cycle

It’s annoying if your washing machine starts normally, but then suddenly stops and empties the water. You’re just left with a pile of wet and dirty clothes and no one wants that. There could be a problem with your machine’s heater, or with the water supply at the back. Luckily, we’ve got a few simple ideas in this guide to help your washing machine do its job properly.

Problems with the water supply

There could be a problem with the water supply to your washing machine. The drain hose might be too far down the standpipe, which connects the drain hose to the drain pipe at the back of your washing machine. This could cause your wash programme to stop randomly. If the drain hose is too far down, your machine will continuously fill up with water, and then drain it instantly causing your cycle to stop. For more information on how to fix this problem, check out our helpful guide.

Find out more

Problems with the heater

If your washing machine stops within 30 minutes of the cycle starting, you may be having problems with the heater. When this happens, the machine detects that the water isn’t getting hot, and it stops the programme and drains the water out. This isn’t a problem that can be easily fixed. If your machine is under a warranty, you’ll be able to get your heater repaired easily. If not, we offer a Repair and Protect service that’ll fix the problem and cover the new parts for 12 months should your machine break down again.

Repair & Protect

Contact the manufacturer

If you’re still having trouble, try checking the product manual. It’ll likely have more specific solutions for your model. If you can’t find it, or you still can’t fix the issue, try giving the manufacturer a call. They’ll be able to talk you through any further ideas. Check out the link below for a list of manufacturers’ numbers.

Helplines