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Help & Advice

Manage your order

Our phone lines are really busy at the moment and we'd hate to keep you waiting. That's why we've made it easy to manage your order yourself using your AO My Account. If you haven't already, you can sign up with the same email address you used for this order. Handy, right?

Go to My Account

Rebook your delivery

for another day or time

Get a copy

of your invoice

Arrange a return

either with Drop@Shop or we can collect

Submit a price match request

if you've already placed an order and find it cheaper within 7 days

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FAQs

There's a recall notice on my Hotpoint, Indesit or Whirlpool washing machine, what should I do?: Whirlpool are recalling certain Hotpoint and Indesit washing machines, manufactured between October 2014 and February 2018, due to a potential fire safety risk.

Whirlpool will be contacting customers, however, to find out if your appliance is affected customers can call 0800 316 1442 [0818 903 281 for Ireland]. If you call the Helpline, you will be asked for the Serial Number, which is found on the inside of your washing machine door, and the colour of the door lock – so please have this information ready. Alternatively, you can use this model checker.

The advice from Whirlpool is to unplug your appliance, however if it is a necessity, Whirlpool have advised that customers should only use water cycles of 20°c or less as this reduces the risk due to a heating element being activated during cycles above 20°c.

For any further information or questions, please contact Whirlpool directly.
What if my item is faulty?: Find out what to do here.
Can I have an invoice?: To get a copy of your invoice click here.
How do I apply for finance?: Find out how here.
Are AO products new or refurbished?: Everything you’ll find on ao.com are brand new products. We also sell first class refurbished electricals on our AO Outlet site, with a 1-year warranty across the whole range for extra peace of mind.
How does AO membership work?: When you join Five Star, you’ll start saving from your very first order. You’ll also get access to exclusive discounts and benefits, including free & unlimited delivery, 100-day returns and free Unpack, Remove & Recycle. All for just £39.99 a year.
Does AO offer free delivery?: You can enjoy free delivery with a Five Star membership. And for a little extra, you can choose a timeslot to suit you.
How do I contact AO customer service?: You can give our friendly customer service team a call on 0161 470 1200. We’re open between 8am-7pm Monday-Friday and 8am-5pm at weekends.

Help & Advice