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We are experiencing a high number of calls but our chatbot may be able to resolve your query quicker. There are also great self-service options in My Account.


Find out more about placing your order on our website or over the phone.

Placing your order

How and when can I order?
What's the cut-off time for next day delivery?
What are my delivery options?
Can I have an invoice?
How do I know if the item will fit?
Will I receive the exact model shown?
When do you confirm my item is available?
Can I return an item I don't want?
What if my item is faulty?
Will my item have a warranty?
Are there any age restrictions?
I'm eligible for a promotion, how do I claim it?
Why are AO the UK’s most trusted UK electrical retailer?

Check our top questions on how to pay for your order.

Paying for your items

Which payment methods can I use to place my order?
Does it cost me any extra to use PayPal?
I’ve paid with Apple Pay – why doesn’t the card on my invoice match mine?
Is it safe to send my debit/credit card details over the web?
If I don't want to pay online, what do I do?
Payment for your Order

These are our most popular questions about discount codes when shopping with us.

Discount codes

Why isn't my discount code working?
Can I use a discount code if I order on the phone?
Can I use more than one discount code on my order?
Can I use a discount code with Price Match?
Can I use my discount code more than once?
Where do I enter my discount code?
Where can I get a discount code?
I'm a new customer and I received a discount code. How do I use it?

Find out more about our cashback offers.


How can I claim cashback?
Do I need to know anything else about cashback?
How do I claim my Buy More and Save offer?

Got a question about an order on its way to you? These may help.

Prior to delivery

What do I need to do before my delivery arrives?
Where can you deliver?
Who will deliver my item?
What time will my delivery be?
Can I track the status of my delivery?
How do I find out when my item will be delivered?
What happens if you can't deliver?
What if I'm in a hurry?
How much does delivery cost?
What is Eco Delivery?
Can I choose a delivery slot?
Can I change a delivery date I have already agreed to?
Will it cost to change my delivery date?
Can I change my delivery timeslot?
Can I change my delivery address?
When I order more than one item, will they all be delivered at the same time?
Why can't I have the delivery date I want?
Can I amend my delivery details in my account?
My product is being delivered by DPD. When will I know when it's being delivered?
The delivery date I've been given by DPD isn't convenient, can I change it?
Can I cancel my order before delivery?
When will my item be delivered?
Where can I get an update?
My delivery hasn't arrived yet, what should I do?
Can I speak to my driver?
There's no paperwork with my delivery
My driver was brilliant, how can I say thank you?
Help, I've ordered the wrong thing!
My product has not been delivered
Will you deliver if the weather is bad?
Something's gone wrong!