FAQs

You can order your item through this website or from one of our friendly customer advisors. You can contact our friendly UK based call centre, Monday to Friday, 8am-8pm, or Saturday and Sunday, 8am-6pm on 0161 470 1100.

Cut-off for Next Day Delivery will vary depending on your location. To ensure you get the best possible service, we stagger the cut-off time for next day delivery from 5pm right up until Midnight. You’ll be able to see if Next Day Delivery is still available when you place your order.

You can choose a home delivery option, which lets you have your order delivered to an address of your choice. Some eligible items also let you choose Click + Collect, where your order is delivered to a local store. The days available for your delivery will be clearly marked in the basket. Your delivery options are dependent on the products selected and your delivery postcode. For some TV & entertainment, computing, smart tech, gardening and DIY products where you choose standard delivery, you will be provided with the date your product will be delivered by, and we will keep you updated with further information.

Yes. You can email your invoice to yourself on the 'Track Your Order' page. If you still need help, just get in touch.

We try to list the full dimensions for every item. If for any reason the item you want doesn't have dimensions, please call our customer advisors on 0161 470 1100.

It's important to note that the item dimensions don't include any protruding features such as controls and handles etc. Item dimensions represent the casing of the item only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate.

Images of the items shown on our website are for illustrative purposes only. We've made every effort to display all item colours accurately. However we can't guarantee that all the images displayed on your device will accurately reflect the true colour of the item delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that item specifications are correct on the website, due to continual item development through research & design, specifications may change without notice.

Item availability dates are displayed on the website for you to select a day that best suits you. You'll then either receive a confirmation email, or, a member of our team will contact you within 48 hours to agree a convenient delivery day and confirm that the stock is available.

If you're not happy with your product, just let us know within 30 days of delivery and you can return it. Your refund will be made within 14 days of collection from your home and it will include the cost of delivery. It's important you don’t use or install your product. If you do, we'll have to deduct up to 50% of its value from your refund, as we cannot resell it as a new item. We're happy for you to unpack the product and inspect it properly. We'll refund you in full for items which haven't been used, as long as you let us know you want to return it within 30 days of delivery. Please note, software cannot be returned. If you're returning a bladed gardening item, it'll need to be boxed before it can be returned to us. Batteries from any used returns will need to be disconnected. For more information on this, please visit our Ts&Cs.

If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights. For more information on this, please visit our Ts&Cs.

The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even a whopping 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.

Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. If you are underage please do not attempt to order or purchase these products. We complete age verification checks on orders for bladed products and our drivers, if appropriate, also check that delivery recipients are over the age 18 years old. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.

For Buy More & Save or AO cashback promotions, we’ll email you a link to your claim form along with your invoice. You’ll receive this within 72 hours of your delivery. Claiming is simple - just fill in the form and we’ll have the money to you within 21 days. If you can’t find your email, make sure you check your junk mail.

If you’re eligible for a promotion from a manufacturer, head over to your product information page on ao.com for details on how to claim. Alternatively you can visit our Help & Advice section and the Latest Promotions page.

Of the UK’s major electrical retailers AO has the largest volume of 5 stars reviews on Trustpilot, of which 93% of reviews were rated 5 or 4-star. That’s more than 300,000 5 star reviews. In fact, AO has more 5-star reviews than Curry’s, John Lewis and Argos put together!

Source: Trustpilot, Date: 12/09/2022

You can use Visa, Visa Debit, American Express, MasterCard, PayPal or Apple Pay. You can also pay with AO Finance, which offers a range of different payment options. Find out more here.

No, PayPal is completely free. However, it can only be used on online orders, not telephone orders.

Apple Pay creates an 8-digit unique account ID for your iPhone and this is what shows up on your invoice. It’s still linked to your bank card, so money will still come out of your account when you make a payment. And of course, any refunds will go straight back where they need to be.

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology to ensure they are completely safe.

Simply telephone our friendly call centre on 0161 470 1100 and one of our advisors will be happy to process your order by telephone using your payment card.

Authority for payment must be given at the time of your order. Payment will only be taken once your delivery date has been agreed.

Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you're copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters.

Yes, if it's a discount code that you've seen on our website. Please let our friendly customer advisors know that you have seen a discount code so that they can add this to your basket. If it is a unique discount code that you've received via an email, then it will need to be redeemed online as it isn’t valid for orders placed over the phone.

No. Sorry, only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.

Discount codes can't be used in conjunction with Price Match. We'll happily honour whichever option gives you the biggest savings on the listed selling price.

Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.

The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as you can't apply it later.

From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.

You'll be able to use your discount when you place an order of £299 or above. Simply enter your code in the basket and your discount will be applied automatically.

We offer both manufacturer cashback and our own cashback promotions.

To claim a manufacturer's cashback promotion, we'll let you know what you need to do at the checkout. This usually requires filling out a claim form on the manufacturer's website. When we offer our own cashback promotion, we'll send you a claim form, by email, within 5 days of delivery. Simply fill this in, within 21 days, and we'll send your cashback via BACS. This should be within 21 days of receiving your form.

All promotional products are subject to availability while stocks last. We also reserve the right to void amend and/or change this promotion at any time.

If you’re eligible for “ Buy More and Save", we’ll email you a claim form within 5 days of your delivery. You’ll need to submit that form to us and we’ll process your payment by bacs transfer. You can read more about both of these promotions on our Promotions Explained page.

We want your delivery to go as smoothly as possible, which means that we need a helping hand from you on the day. You might want to plan how your driver will access your property, and how your new appliance will get to its new home in your house. It’s a good idea to move your car off your drive, furniture that could get in the way, or even take pictures down that could get damaged during delivery. If we’re disposing of an item for you, make sure that it’s ready for us to take.

Last but not least, make sure you keep an ear out for phone calls or knocks at the door. It could be your delivery!

We offer flexible delivery options to the UK excluding the Highlands and Northern Ireland. We may not be able to deliver if you're in the Scottish Highlands or in more remote parts of Scotland. For the following postcodes, delivery fees may be higher and your order won't be eligible for free delivery or other promotions: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE.

Due to courier restrictions, we can't deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.

Our large products are delivered by our in-house 2 man logistics company, AO Logistics. For smaller items we partner with DPD. If your order is being delivered by DPD, we will let you know the night before, so you are fully informed on the delivery process. For deliveries to Northern Ireland and other selected postcodes, we partner with delivery specialists for the location.

If you've provided a mobile number, you'll receive a text message and email on the morning of your delivery letting you know the timeslot estimated for your delivery. Our deliveries start at 7am, so if yours is due before 9am, we'll send you your text message a bit earlier, at around 6.30am. To keep up to date with any changes on your delivery day, you can track your order at ' Track Your Order’. Please note, this time may change as your driver makes their way to you, especially during bad weather or increased traffic.

To help you plan your day without having to waste time waiting around. The Track Your Order service is available from the time you complete your order and can be accessed through the website, your Order Acknowledgement Confirmation email or by visiting ' Track Your Order’.

We confirm this to you at the point of choosing your delivery option. In the few cases where we can't confirm this at the point of order, a member of our team will contact you to agree a convenient delivery day and confirm the stock is available. On selected TV & entertainment, computing, smart tech, gardening and DIY products, you'll be given the latest possible delivery date when you place your order; these items will be delivered with DPD Precise. With DPD Precise you'll receive a text the day before delivery to allow you to choose a one hour timeslot for your delivery. For all other deliveries you'll then receive an email and an SMS when your order has been dispatched with information on how you can track your order. Your expected timeslot will then be sent to you on the morning of delivery.

Sometimes there might be some restrictions on when we can deliver - for example if bad weather closes the road. We'll block out any unavailable dates when you place your order, and on the day if something stops us from delivering to you we'll let you know so we can rearrange. We'll email you with any updates, so make sure to keep an eye on your inbox.

If you’re in a real hurry to get your product, we offer a swift Next Day service. The cut-off date for next day delivery does vary depending on your location, so make sure to check this out before you buy. Selected TV, audio, computing, smart tech, gardening and DIY products also qualify for Express delivery, which will get your order to you before midday the following day. Again, cut off times can vary depending on your location, so check it's available before you buy.

Our delivery costs vary with our flexible options - you can see the price when you checkout. This allows you to create a package which fits in with your busy lifestyle. For kitchen appliances, TVs, or selected audio, computing, smart tech, gardening and DIY products, you can choose a 4 hour time slot from an additional £20. Occasionally we may offer these paid for delivery options at a discounted rate. These promotions will be clearly stated on the website.

Choosing an eco delivery day simply means we are already in your area. You can do your bit for the environment by selecting this day, that way you help us reduce the traffic on the roads and save fuel. Together we're cutting carbon emissions.

Delivery slots are great for making sure your new appliance arrives when you’re at home. You can choose from morning and afternoon time slots for an extra cost, and we’ll arrive with your delivery at a time that suits you. However, it’s important to remember that this option isn't available if you've paid for a cooking product to be connected. This service isn't available on selected TV & entertainment, computing, smart tech, gardening and DIY products either, but if you choose Express Delivery, your order will be with you before midday the following day.

Yes, you can change your delivery date up to the day before using the 'Track Your Order’ page. If you need help, just give us a call on 0161 470 1200. On selected TV & entertainment, computing, smart tech, gardening and DIY products, you'll be able to change your delivery date with our trusted delivery partner, DPD, once you've had the confirmation SMS and email. Simply follow the instructions in the SMS or visit their site and DPD will take care of the rest.

When you place your order, your delivery price has been secured. This means that if you need to delay your delivery, we can change it to a time that suits you at no extra cost.

Unfortunately not, as your delivery time has already been planned into your driver’s route. If you don’t think you’ll be at home to sign for your delivery, give us a ring and we can re-schedule delivery for another day. Not available for the whole day? We can offer you your very own timeslot. Simply choose from morning, lunchtime or afternoon delivery timeslots during checkout, and the charge will be added onto your purchase. On selected TV & entertainment, computing, smart tech, gardening and DIY products, you won't be able to choose a timeslot.

If you have ordered a kitchen appliance, TV or a selected audio or computing product you can give us a call before 5pm on the evening before delivery and we will be able to change your delivery address for you. On some TV & entertainment, computing, smart tech, gardening and DIY products, we are unable to make any changes to your order once it has been placed. Selected TV & entertainment, computing, smart tech, gardening and DIY deliveries will be made by our trusted delivery partner, DPD.

We always try to deliver all your items together to make things as easy as possible for you. However, sometimes items will be delivered from different warehouses so will arrive separately. You can track your delivery to stay up to date with when your items will be delivered. If you need to change your home delivery on a DPD order, their in-flight options let you choose a different delivery date.

With kitchen appliances, TVs and selected audio, computing, smart tech, gardening and DIY products you'll be able to choose your delivery date in step 2 of the checkout process. You'll see the dates available over the next week, and you can view up to 5 weeks ahead. Available dates will be shown with the price for delivery. To give you the best possible service, the dates shown are based on your postcode and the availability of our drivers. Some days and times are more popular than others, and unfortunately at peak times of year you may find that dates get booked up quickly. Our checkout calendar is updated constantly to give you the next available options. On selected TV & entertainment, computing, smart tech, gardening and DIY products, we can't guarantee a date for our standard delivery, but you can change it once our trusted delivery partner, DPD, confirm your date.

You can amend your delivery details before your delivery day by using our 'Track Your Order’ page. Unfortunately, you can't make any changes on selected TV & entertainment, computing, smart tech, gardening and DIY products. If there's a problem with your delivery date, you can use DPD's SMS and email service to have your order delivered on a different date. Simply reply to the SMS or email with your preferred option and DPD will take care of the rest.

The standard delivery available on selected TV & entertainment, computing, smart tech. gardening and DIY products will specify the latest date that they will be delivered. We will send you tracking information by SMS and email when the order is with the courier, and an ETA timeslot on the morning of delivery. When you get your tracking information you can also use DPD Precise or visit their site to choose a convenient day for delivery, and you can even narrow it down to a one hour time slot. So there’s no need to wait in all day. If you've selected Express Delivery, you'll still get your order before midday if you don't respond to the automated DPD Precise text offering you a 1 hour timeslot. However if things have changed and you won’t be in at that time, you can still use this service to pick a new delivery slot for later in the day.

You can use DPD's in-flight options on their site which allow you to change the delivery date. If you've chosen the standard delivery method, we will let you know the exact day of delivery by email and text message the night before delivery.

If you have ordered a kitchen appliance or selected TV, audio or computing product, you can cancel your product before delivery. If you have ordered any other TV & entertainment, computing, smart tech, gardening and DIY product, we can't cancel the order after it has been accepted and entered the delivery process. You can refuse delivery of the product, or you can accept delivery and then arrange a collection. Both of these options are free of charge, and you will receive a full refund once we have received the item back in an unused condition. Software orders cannot be cancelled. However if you would like to move the software to a new device, you can call the software provider and request that the license is transferred.

If you have ordered a kitchen appliance or selected TV, audio or computing products, you will choose your delivery date in the basket. On TV & entertainment, computing, smart tech, gardening and DIY products that don't qualify for nominated day delivery, you can choose Express, Next Day or standard delivery options in the basket. After you order we'll let you know exactly when your product will be delivered, and you can track your order here.

To get the most up to date delivery time, visit our 'Track Your Order' page, or, for selected TV & entertainment, computing, smart tech, gardening and DIY products, you can change the date using DPD's SMS and email service once you get your delivery confirmation. Simply reply to the SMS or email with your chosen date and DPD will take care of the rest. To change anything else on your order, please give us a call on 0161 470 1200.

For your most up to date delivery time, you can Track Your Order. Make sure to keep an eye on your emails too, as any updates from us on the day will be sent here. If your timeslot has come and gone and your driver is nowhere to be seen, give them a bell on 01204 672680, or speak to our contact centre at 0161 470 1200.

You can call your driver on 01204 672680. If you don’t get an answer straight away, please be patient. Our drivers are busy people and have lots of customers to visit. If your order is being delivered by DPD, you won't be able to call your driver, but you can speak to DPD directly.

That’s because we’ve gone green here at AO. Your invoice will be emailed to you within 72 hours of your delivery being made. Alternatively, you can head on over to My Account.

We’re happy they made you happy! Head over to ao.com and leave us a review, or send us some nice words via Facebook or Twitter.

Oops! We all make mistakes sometimes. Give us a call on 0161 470 1200 and we’ll swap your product for something else. If you think you’re going to return an item, it’s important that you don’t use or install it as you may not receive a full refund. On selected TV & entertainment, computing, smart tech, gardening and DIY products, you can refuse delivery of your order and it will be returned to us.

You can keep an eye on your delivery on our track your order page. If your item is showing as delivered but you don't think it has been, please give us a call.

We won't let a bit of rain or snow get in our way, so we'll always try and deliver your products whatever the weather. If your driver is delayed for any reason or needs to reschedule the delivery, don't worry, you'll be the first to know.

Don’t panic, we’re here to help. Give us a call between 8am-7pm (Sales open at 8.30am), Mon-Fri or 8am-5pm, Sat-Sun and we’ll do our best to sort it for you. If your item isn’t working properly, the manufacturer is often the best person to help. You can find all our manufacturer helplines here.

Handy hint: Keep a note of your serial number before your appliance is installed. This makes it easier for you to claim any promotions back, or to get help if there’s a problem.