This is a difficult one. I’ve given it 5 stars as the one I have is great. Good size, 4.2L Water cooler with ice maker. Both dispensed through the front. 2 freezer draws, the upper having a variable temp setting to function as deep freeze, soft freeze, or additional fridge space. Though the fridge itself is big enough to fit the Mrs in. (No I’ve not tried). However, this is the second one I’ve had as the first had a fault with the thermostat, meaning the top draw didn’t get cold at all. And the lower freezer flashed up a fault code on the display even though it appeared to work. Delivery was also difficult. Due to its size the delivery guys needed to take the doors and draw front off, and put them back on again. The screws are all in so tight that the screw heads got mashed during this process. So a few days later when the replacement arrived, the delivery guys couldn’t get the old one out and the new one in. So a 3rd delivery/collection had to be arranged with a specialist team. When the first one was first plugged in the faults were soon identified. The fridge comes with a 2 year warranty so I called the number AO provided. The system sent me through to Hisense who said they would send out an engineer. The first available date was 2 weeks later. This is the service you get under warranty from Hisense for a product not 24hrs old. So, I called AO. They offered to replace the thing within 2 days. Ok so it took 5 due to delivery issues mentioned above. But we got there. So in summary. Fridge is great once you get it in and get one that works. If you buy one, firstly measure your doorways so you know it’ll fit. Secondly, buy it through AO. Their customer service post purchase is excellent. Advisers are helpful. Understanding. Easy to deal with. And best of all. They even call you back to keep you updated. And that’s why I’m giving this 5stars. It’s about the overall experience.

I wanted a large well-designed fridge-freezer and I got it!! Weve nicknamed it The Beast and it does take up a fair amount of space in the kitchen (dont forget to leave space for the doors to open wide) so be aware before buying. (We did also have to remove our front door to get the fridge into the kitchen but we do live in an old cottage so that may not be an issue for you!) It is also extremely heavy to the extent that the delivery team struggled. BUT it is an amazing piece of kit - with a vast open and easy access space for the fridge -even bottles can stand upright- and so much freezer space which you can actually organise and use. The middle My Choice drawer (which can either be a freezer or a fridge) is so useful and has already been switched as our food needs over Christmas changed. I would strongly recommend the "French-style" arrangement of 2 fridge doors on top and 2 freezer drawers below in preference to two very long doors where its impossible to see whats right down at floor level. An ice/water function wasnt a priority for us as there is no plumbing on that side of the kitchen so was really pleased that Hisense had this model which doesnt require plumbing (it has a refillable tank which does mean you sacrifice a small bit of fridge space). Getting a full glass of water takes a long time but the ice feature has been surprisingly popular. The brushed silver finish looks good but is only semi-fingerprint resistant. It is perfectly possible to open each door of the fridge independently but I am a bit paranoid about the flange/baffle thingy being damaged so I am preferring to open the right door before opening the left door - but Im probably being over-careful. The digital temperature controls are all very easy to use and adjust. I looked at all the more expensive brands but this felt like a sensible price point and so far I'm very happy.

Great product and so much more room than our last fridge freezer, despite only being a fraction larger. The 3 draws with one optional fridge or freezer, make it so very much easier than shelves to find things that are frozen and the light placements inside both the fridge and freezer compartments make seeing items completely hassle free. The icing on the top being the water ice dispenser without need to plumb in, a large reservoir without taking up too much room. Complete value for money.

Our first one came faulty and dented but AO replaced it swiftly. It's a lovely, spacious fridge/freezer with a very handy water and ice dispenser that does not require plumbed in. The only downside is that there is no water filter so you are basically drinking cold tap water unless you put bottled water in which defeats the object a little.

This is a gem, this is the most complex fridge/freezer I have seen and trust me I do a thorough research when buying an appliance, I look at all the products available on the market, on all the sites I can find, out of which I have to say AO is my favourite. This fridge/freezer is impressive, it looks amazing it has a lot of space for storage, the ice/water dispenser is quite a nice addition to it, although I thought I wouldn’t need it, now my whole family enjoys using it. The control panel is straight forward and easy to use, the back of the fridge is stainless steel which gives a nice and refreshing breeze when you open the door, while maintaining the temperature really well. The most important feature for me is the drawer that changes from fridge to freezer depending on your needs. But I have to mention the WiFi connection: I found it really funny how the app tells you how many times you have opened the door…surprisingly on the first day , I did open the frige 34 times… maybe it’s an ally when you decide to keep a diet ??

I have given this 3 stars, not because it isn't a great product, because it is fab. The problem is Hisense and Pacifica who are the support engineers they use/contract out to. There are simply not enough engineers to fix issues promptly. So our lovely appliance bought because it has an ice maker has not dispensed ice since it arrived. We waited nearly 2 weeks ( yes I know great isn't it?) for an engineers visit. He couldn't fix the problem and a further visit was scheduled for 10 days later...this has now been pushed back further to after Christmas. Now I am a 5 star member so AO have been informed and if the next attempt doesn't fix the issue it is going to be returned. If you have a Hisense appliance that works - lucky you, if not be prepared for a loooooong wait or give up and return it straight away

Love it! It looks so stylish, the non plumbed ice & water dispenser is great and the capacity is more than adequate. Would highly recommend this style of freezer over the traditional American fridge freezers due to the ease of viewing and storage of products.

Good solid and on wheels annoyingly it’s not a plumbed in fridge ice machine works well. Lots of space inside and love the freezer drawers. Sometimes the doors need more of a push to close than I would like.