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Small Appliances Delivery
Everything you need to know about how we deliver our small appliances.
Coronavirus (COVID-19): a note to our customers
We’re doing the best we can during these extraordinary times, but the safety of our drivers and customers is our priority.
- Temporarily, all deliveries will now be made to the main entrance of your home.
- If you have a shared entrance – if you live in an apartment block, for example – this means we’ll bring it to your apartment, not just the front entrance of the building.
- We can only deliver to the room of your choice if you’ve added installation to your order.
- Unless you’ve ordered installation, we also can’t unpack your appliance during this time
We’ve made sure that our drivers can comply with social distancing guidelines while completing deliveries by knocking on the customers’ door and waiting at least two metres away. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them. We are also asking customers to wait in another room while we deliver.
If you need to amend your order, you can do this through My Account. You can also find out when your delivery is due, and change the delivery date if you need to, using our Track Your Order page.
Tell me more about small appliance delivery from AO
Here’s everything you need to know about our delivery to mainland UK:
- When you order, we’ll always offer you a free delivery date within 7 days.
- You can get everything from toasters to coffee machines delivered next day for a little extra. Enter your postcode at the checkout to see if it’s available to you.
- We deliver from 7am ‘til 7pm and give you a 4-hour delivery window on the morning of your delivery. So, there’s no need to wait in all day for us.
- We’ll give you a range of delivery days at the checkout, so you can pick the one that suits you best.
- If we’re super-busy, our partners DPD might deliver your order to make sure you get it on time.
- If plans change, you can rebook your order any time before 5pm on the day before your delivery.
Click & Collect
If you’re not going to be home, Click & Collect has over 7,000 delivery locations to make things easy:
- Get your order dropped off at a local store for free. Then just pick it up whenever you’re free over the next 10 days.
- Orders can be delivered to stores until 9pm. You’ll get a text and email when your order is ready to pick up.
- To collect your order, you’ll need some ID along with a unique barcode that we’ll send you.
- Our disposal and recycling services won’t be available when you Click & Collect, and you won’t be able to pay for your product using AO Finance either.
Delivery to Northern Ireland and remote areas
We try to deliver to as many homes as possible, but there are a few places we just can’t get to.
- For £10, we can deliver to Northern Ireland, but you won’t be able to pick a delivery date online. We’ll text or ring you with the date we’ll be delivering your parcel to our courier. They’ll then get in touch with you to let you know when they’ll be delivering.
- Delivery promotions like next day delivery along with Click & Collect aren’t available for Northern Ireland.
- If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
- We can? Great. Delivery may cost a little more and promotions won’t be available.
- For those in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.
Still unsure if we can deliver to you? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.
What we'll do on delivery day
- We’ll send you a text and an email on the morning of your delivery with an estimated 4-hour timeslot, so you don’t waste time waiting for us to turn up.
- If DPD are making the drop off, they’ll send you a text on the morning of your delivery with a 1-hour timeslot.
What you can do
You can easily track your order and see how close our driver is. If the order’s coming from us, then head over to Track Your Order. If DPD are on the case, you can even change your delivery day – just go to Track Your Order to see if this is an option.
Ordering more than one product
When you order more than one thing, they might be delivered separately. We’ll let you know when you get to the checkout.
FAQs
- Do you deliver to all of the UK?
We deliver to most of the UK for free, but there are some places we can’t get to or might charge a little more to deliver to.
We deliver to Northern Ireland, but delivery will cost £10. We can’t give you delivery promotions like next day delivery, and there are some small appliances that can’t be delivered there.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
- Does AO do next day delivery?
We do. It’ll cost a little extra if you want your order tomorrow, but all you have to do is pick next day delivery at the checkout. This will depend on where you are and if drivers are available.
- Does AO deliver at the weekend?
Yes. You can pick delivery days and timeslots for both Saturday and Sunday. We even deliver on bank holidays.
- What timeslots do you have?
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.
- Can I narrow my timeslot on the day?
On the morning of your delivery day, we’ll text or email with an estimated 4-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
- Can I add a timeslot after ordering?
Yes, up until 5pm the day before your delivery. Just log into My Account and pick out the best available slot for you. We’ll use your original payment method for any extra costs or refunds. For AO Finance orders, you’ll need to call in to add a timeslot.
- When is the earliest I can get my order delivered?
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
- Do I need to be in for a delivery or can my order be left in a safe space?
Some of our items can be left with a neighbour or in a safe place, we’ll send you a text on your delivery day if these options are available to you.
- How much is delivery?
We’ll always give you a free option, but things like next day delivery and certain timeslots will cost a little extra.
- Can I change my delivery date?
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered, up until 5pm the day before your delivery.
