We’re still delivering to our customers safely. We’re now only able to deliver products to your doorstep. Otherwise, we’ll come into your home but only deliver to behind your main door. We’ve made sure that our drivers can comply with social distancing guidelines while completing deliveries by knocking on the customers’ door and waiting at least two metres away. We are also asking customers to wait in another room while we deliver. The only exceptions to doorstep deliveries will be for American Fridge Freezers (with or without installation), along with cooking products (except for LPG models), all refrigeration and all laundry appliances that include an installation service - which we will continue to deliver to the room of your choice.
If you need to amend your order, we recommend you go to My Account to change your delivery date. You could contact us on 0161 470 1200 to talk to one of the AO team however our phone lines are extremely busy at present due to very high demand.
Hey NHS workers! To say thank you for your hard work, we’re offering free delivery and timeslots to fit around your shift patterns. Find out how to claim here.
Here’s everything you need to know about our delivery to mainland UK:
If you’re not going to be home, Click & Collect has over 7,000 delivery locations to make things easy:
We try to deliver to as many homes as possible, but there are a few places we just can’t get to.
Still unsure if we can deliver to you? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.
You can easily track your order and see how close our driver is. If the order’s coming from us, then head over to Track Your Order. If DPD are on the case, you can even change your delivery day – just go to Track Your Order to see if this is an option.
When you order more than one thing, they might be delivered separately. We’ll let you know when you get to the checkout.
We deliver to most of the UK for free, but there are some places we can’t get to or might charge a little more to deliver to.
We deliver to Northern Ireland, but delivery will cost £10. We can’t give you delivery promotions like next day delivery, and there are some small appliances that can’t be delivered there.
If you’re in the Scottish Highlands or more remote parts of Scotland, delivery might cost a little more. Enter your postcode at the checkout to find out how much.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
We do. It’ll cost a little extra if you want your order tomorrow, but all you have to do is pick next day delivery at the checkout. This will depend on where you are and if drivers are available.
Yes. You can pick delivery days and timeslots for both Saturday and Sunday. We even deliver on bank holidays.
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 3-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.
On the morning of your delivery day, we’ll text or email with an estimated 3-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
Yes, up until 5pm the day before your delivery. Just log into My Account and pick out the best available slot for you. We’ll use your original payment method for any extra costs or refunds. For AO Finance orders, you’ll need to call in to add a timeslot.
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
Some of our items can be left with a neighbour or in a safe place, we’ll send you a text on your delivery day if these options are available to you.
We’ll always give you a free option, but things like next day delivery and certain timeslots will cost a little extra.
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered, up until 5pm the day before your delivery.