Our site uses cookies to give you the best experience. Manage your cookies here or continue shopping if you're happy.

Accept & close
Skip to Content

    TV & Entertainment Delivery

    Everything you need to know about how we deliver our TV and entertainment products.

    Who will be delivering my order?

    You can easily find out who will be delivering your order at the checkout.

    Delivery by AO

    Your order is coming straight from AO if you’re asked to pick a delivery day from a calendar.

    Delivery by DPD

    Your order will be delivered by DPD if you’re given delivery options to pick from.

    Tell me more about delivery

    AO delivery

    • You can pick a day that suits you with flexible delivery options.
    • Want your order tomorrow? Use next day delivery. Just enter your postcode at the checkout to see if it’s available.
    • We deliver from 7am ‘til 7pm but will text you a 4-hour window on the morning of your delivery. Use Track Your Order to see how far off we are.
    • We even deliver at the weekend and on bank holidays.

    DPD delivery

    • They deliver 7 days a week
    • Delivery costs vary with flexible options. With flexible delivery options.
    • Want it faster than that? Pay a little extra for next day delivery and you can have it tomorrow.
    • DPD deliver at the weekend.

    Along with DPD, we try and deliver to as many homes as possible, but there are a few places we just can’t get to.

    Northern Ireland

    For £32, we can deliver to Northern Ireland, but you won’t be able to pick a delivery date online. We’ll text or ring you with the date we’ll be delivering your parcel to our courier. They’ll then get in touch with you to let you know when they’ll be delivering. Delivery promotions like next day delivery aren’t available for Northern Ireland.

    Remote parts of Scotland

    If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can. We can? Great. Delivery may cost a little more and promotions won’t be available.

    Channel Islands, ROI and Isle of Man

    For those in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.

    Still not sure?

    Still not sure if you’re in a remote area? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.


    We’ll send you a text and an email on the morning of your delivery with an estimated 4-hour timeslot, so you don’t waste time waiting for us to turn up. If you use Track Your Order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.


    DPD will send you a text on the morning of your delivery with a 1-hour delivery timeslot so you know exactly when they’ll turn up.

    If plans have changed and you won’t be in, don’t worry. The text from DPD will have a link that lets you change your delivery day. Crisis averted.

    What you can do

    You can easily track your order and see how close our driver is. If the order’s coming from us, then head over to Track Your Order. If DPD are on the case, you can even change your delivery day – just go to Track Your Order to see if this is an option.


    What are failed delivery charges?
    What if I want to amend my order after cut off?
    What happens if my delivery fails?
    Do you deliver to all of the UK?
    How much is delivery?
    When is the earliest I can get my order delivered?
    What timeslots do you have?
    Can I narrow my timeslot on the day?
    When can I have my item installed?
    Can I change my delivery date?
    Can I arrange to have my delivery left in a safe place?
    My delivery is coming from DPD, can it be left in a safe place?
    Do you deliver up steps?
    What if some of my order isn’t stored in your warehouse?