Our site uses cookies to give you the best experience. or continue shopping if you're happy.
Accept & close
TV & Entertainment Delivery
Everything you need to know about how we deliver our TV and entertainment products.
Who will be delivering my order?
You can easily find out who will be delivering your order at the checkout.
Delivery by AO
Your order is coming straight from AO if you’re asked to pick a delivery day from a calendar.
Delivery by DPD
Your order will be delivered by DPD if you’re given delivery options to pick from.
Tell me more about delivery
AO delivery
- You can pick a day that suits you with flexible delivery options.
- Want your order tomorrow? Use next day delivery. Just enter your postcode at the checkout to see if it’s available.
- We deliver from 7am ‘til 7pm but will text you a 4-hour window on the morning of your delivery. Use Track Your Order to see how far off we are.
- We even deliver at the weekend and on bank holidays.
DPD delivery
- They deliver 7 days a week
- Delivery costs vary with flexible options. With flexible delivery options.
- Want it faster than that? Pay a little extra for next day delivery and you can have it tomorrow.
- DPD deliver at the weekend.
Along with DPD, we try and deliver to as many homes as possible, but there are a few places we just can’t get to.
Northern Ireland
For £32, we can deliver to Northern Ireland, but you won’t be able to pick a delivery date online. We’ll text or ring you with the date we’ll be delivering your parcel to our courier. They’ll then get in touch with you to let you know when they’ll be delivering. Delivery promotions like next day delivery aren’t available for Northern Ireland.
Remote parts of Scotland
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can. We can? Great. Delivery may cost a little more and promotions won’t be available.
Channel Islands, ROI and Isle of Man
For those in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.
Still not sure?
Still not sure if you’re in a remote area? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.
AO
We’ll send you a text and an email on the morning of your delivery with an estimated 4-hour timeslot, so you don’t waste time waiting for us to turn up. If you use Track Your Order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.
DPD
DPD will send you a text on the morning of your delivery with a 1-hour delivery timeslot so you know exactly when they’ll turn up.
If plans have changed and you won’t be in, don’t worry. The text from DPD will have a link that lets you change your delivery day. Crisis averted.
What you can do
You can easily track your order and see how close our driver is. If the order’s coming from us, then head over to Track Your Order. If DPD are on the case, you can even change your delivery day – just go to Track Your Order to see if this is an option.
FAQs
- What are failed delivery charges?
For us to complete a successful delivery, we need you to play your part. This means there are a few things we need you to do, including having someone at the property to receive the products on your chosen date. Please refer to the delivery checklist in your order confirmation email for things you need to double check before we attempt delivery, and don’t forget to check the delivery date to make sure you are at home.
If your delivery fails because you are not in, or for another reason that you're responsible for (including amending the order after 2pm cut-off), and you wish to cancel the order, a failed delivery charge will apply (also applies to Five Star members). See table below:
Item Size
Failed Delivery Charge
Large item (e.g. washing machine, TV, cooker, fridge freezer, oven)
£49.99
Small item (e.g. kettle, toaster, air fryer, laptop, phone, iPad)
£24.99
If you do not cancel your order, then a re-delivery charge will apply. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
- What if I want to amend my order after cut off?
You have until 2pm the day before delivery to amend your order free of charge. After this point your product will be on its way so, if you’d like to change your delivery date or time, you’ll have to pay for a new delivery slot. Alternatively, if you ask to cancel your order after the 2pm cut-off, then a failed delivery charge will apply.
- What happens if my delivery fails?
If we’re unable to complete a delivery or associated service because of a reason that you’re responsible for, you’ll be able to rebook. You’ll be advised of the redelivery charge for your chosen date at that point. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
If instead you choose to cancel your order, a failed delivery charge will apply (see table above for current charges). Please note the delivery / service charges paid when you placed your order won’t be refunded in these circumstances.
- Do you deliver to all of the UK?
We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
- How much is delivery?
Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.
- When is the earliest I can get my order delivered?
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
- What timeslots do you have?
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra. DPD will give you a 1-hour window on the morning of your delivery day.
- Can I narrow my timeslot on the day?
On the morning of your delivery day, we’ll text or email with an estimated 4-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
- Can I change my delivery date?
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered up to 2pm the day before delivery. If you wish to amend the delivery date after the 2pm cut off, then you will have to pay a re-delivery charge.
- Can I arrange to have my delivery left in a safe place?
We’ll send you a text to let you know what your options are on the day of your delivery.
- My delivery is coming from DPD, can it be left in a safe place?
DPD can’t leave your order in a safe space. You or a trusted neighbour will need to be in to take it from them. If no one’s home, DPD will take away your order and come back once you’ve arranged a new delivery day.
- Do you deliver up steps?
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
- What if some of my order isn’t stored in your warehouse?
The parts of your order that aren’t in our warehouse will be delivered separately. You’ll be given a choice of delivery days and timeslots for each product when you buy.
