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The sound on my Blu-ray player isn’t working

If you’re sitting down to watch a movie but the sound on your Blu-ray player stops working, it’s pretty annoying. Luckily, we’re here with some easy solutions to get your sound back on, so you can go back to enjoying your favourite films.

A few things to check first

You’ll want to make sure that the problems are definitely with your Blu-ray player. Change the input on your TV by pressing the source button on your remote and test the sound when you’re watching live TV. If you can hear sound on the TV, the issue may be with your Blu-ray player or the discs you are using. If there’s no sound at all, there might be a problem with your TV. For more information on how to solve this, we’ve got a guide to help you out.

TV sound problems

Check some other discs

There may be an issue with the specific disc that you are using. Put some other discs in your player and see if the sound is playing for those. If others are working fine, there’s only an issue with the disc and not the actual device. The disc might just need a quick clean with a dry cloth, or it may need to be replaced. If the sound isn’t working with anything, the issue is with your Blu-ray player.

Take a look at your connections

The issue may lie with the cables at the back of your device. If the wires aren’t connected right, it can cause issues with the audio. But, before you start messing around with any wires, make sure that both your TV and Blu-ray player are unplugged. Any cables in the back of your TV should be fully inserted so that they don’t feel loose at either end.

Update your Blu-ray player's software

Similar to how a computer works, your Blu-ray player runs on software. From time to time, this will need updating to make sure that it keeps working like it’s supposed to. If you don’t update your Blu-ray player software, it may cause problems with the latest releases. There’s a couple of ways to update your Blu-ray player’s software, so for a detailed explanation, check out our how-to article on the link below.

Update DVD/Blu-ray

Contact the manufacturer

If you’re still having problems listening to the sound on your Blu-ray player, take a look in your product manual for more specific instructions for your model. If you need any more help, or you’ve lost your product manual, then the manufacturer helpline will be able to guide you through any further steps. For the helpline number, check out the link below.

Helplines