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    Fridge Freezer Troubleshooting Guide

    Give your fridge or freezer some TLC with a little help from our troubleshooting guide. We’ve got some top tips on how to defrost your machine as well as some answers to those burning FAQs.

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    How to defrost your fridge freezer

    One of the most common problems people face with their fridge freezer is how to defrost it, but this can be easily solved by following our quick and simple steps.

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    How to stop frost and ice build-up in a frost-free model

    If you’re wondering why you’re getting frost in your frost-free freezer, it could be caused by leaving the door open too long or overloading it. Read our top tips on how to keep the frost-free function working effectively and how to easily fix some of the most common problems.

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    How to fix a fridge freezer leak

    Don’t worry, fixing a leak on your fridge freezer could be a lot easier than you think. It could be a blocked drain, which is easy to sort using our step-by-step guide. So, before you call for help or arrange an emergency repair, read our advice to see how to get your fridge freezer back to its best.

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    How to drain and unblock your fridge freezer

    A blocked fridge freezer can be a nuisance, especially if your model has a water dispenser. Thankfully our handy guide below will help you resolve the problem.

    If you have a pool of water or leak in your fridge, check the drain isn’t clogged up.

    To do this, make sure you unplug your appliance first.

    Unscrew the back panel – be careful as you might not be able to move it far.

    Now check the grommet – this funny sounding thing is a funnel which lets water down the drain to be evaporated. Check that it's not clogged up or frozen up as this will stop water from draining properly. Take it out and give it a good clean with hot soapy water if necessary before drying and clipping it back into place.

    Grab a pipe cleaner and clean out the drain inside your fridge to get rid of any bits of food that might have got trapped.

    If your fridge’s dispenser is blocked and no water or ice is coming out, turn off the shut off valve at the bottom.

    You’ll then then need to take out the panel at the front.

    Now put a towel down and disconnect one end of the water line. Check to see if water is coming out. If not, it’s most likely to be frozen in the middle.

    Let the blockage either defrost naturally, or fill a turkey baster with warm water and pour over the line to speed it up – don’t use a hairdryer as this can be damaging.

    Once the blockage has melted, connect the line and screw the panel back in – turn the power on and try pouring a glass of water to check everything is working.

    How to change a water filter

    If your fridge freezer has a water dispenser, this is something you’ll have to do every now and then. Learn how with our step by step guide below.

    Start by turning off the water supply and dispenser at the shut-off valve on the cold-water line.

    Take out the old filter by twisting anti-clockwise.

    Remove the new filter from the packaging, along with any protective cap.

    Put the new filter in by lining up the tabs and twisting the cartridge clockwise until it’s in position.

    Now you can turn the water supply and dispenser back on.


    What temperature should my fridge compartment be?
    What temperature should my freezer be?
    How do I know which setting is the coldest?
    Why is there condensation in my fridge?
    Why is there ice in my fridge?
    Why does my fridge smell?
    Why does food keep going off in my fridge?
    Why is my fridge not staying cold?
    How do I defrost my fridge?
    Can I defrost my freezer without switching off the fridge?
    Why is my icemaker not working?
    How do I unblock the water dispenser?
    How do I change the water filter?
    Why is my water dispenser dripping?
    How do I unblock the fridge drain?
    Why is my fridge so noisy?
    How do I stop my fridge making a humming noise?
    How do I level my fridge?
    Why is the light not coming on in my fridge?
    Why does my fridge freezer keep tripping the electrics?
    How do I replace the seal on my fridge?
    How do I reset my fridge?
    Why is my freezer not freezing properly?
    Why is my freezer all iced up?
    How long will my frozen food last in a power cut?
    What is freezer burn and how do I stop it?
    How do I know when it’s time to replace my fridge freezer?

    Still having problems?

    Contact Your Manufacturer

    Check out this list of manufacturer phone numbers - they’ll be able to help you

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