Product Support

We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful AO team members at images@ao.com and include your order number in the subject line. Once you have sent this to us, please get in touch with our friendly team on 0161 470 1200 so that we can look into it for you.

We’re sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don’t have a My Account, don’t worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products. If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly, with the available numbers here.

If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly.

While it’s best to contact the manufacturer first, if you’d rather not, you can head to My Account to let us know you need help, and one of our team will get in touch.

If you aren’t under warranty but you’ve purchased AO Care and want to book an engineer visit through that, you can either visit www.ao-care.com with the details of your plan that were emailed to you, or call 0800 597 8588.

Or, if you haven’t already purchased an AO Care plan and want an engineer visit outside of your product’s warranty, take a look at our Repair & Care service.

Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you’ll get a 12 month warranty included once we’ve completed the job too.