You can view your bills, manage payments and more through your My AO Mobile account here.

We’ll take your sort code and account number to set up your payments when you order your SIM.  

You can view your payment details in your My AO Mobile account here. If you need to make a change, give us a call on 01204 672626.  

Yes, you can. Just give us a call on 01204 672 626, or 2626 from your AO Mobile, and we’ll get that sorted for you.

Your first bill may be a little higher than normal because you’re paying for the days between joining and your first full billing date, plus your next month in advance.

It’s usually because you’ve used services that aren’t included as part of your plan allowances such as calling premium rate numbers, using your phone abroad or making international calls from the UK.

Premium rate phone numbers are used to charge customers extra fees for accessing certain content, goods, or services via their phone bill. They allow users to pay for things like competitions, charity donations, directory enquiries, entertainment services, in‑app purchases, and voting on TV shows simply by calling, texting, or interacting with their phone or device.

When calling a Premium Rate Number, you’ll be charged 40p a minute, plus any charges set by the number you’re calling.

Your bill will show your recurring monthly cost, and any bundles you may have added, or any out of plan charges.

We’ll bill you on the same date every month.

You can log in to your My AO Mobile account here to make a manual one-off payment. If you don’t do this, we’ll try again in 7 days. You’ll need to make sure the funds are available to avoid losing your services.

If you’re worried about paying your bill, get in touch with us to discuss payment support options by calling 2626 from your AO Mobile phone, or on 01204 672626.

This will be applied automatically to your next billing cycle.

If you cancel your membership within your cooling off period, your discount for AO Mobile will end on the next billing cycle. If you cancel after that or have used any benefits with ao.com equal to or more than the cost of your £39.99 membership fee, your SIM discount will remain in place until the end of your membership.

If you’ve recently joined AO Mobile, your allowance may be pro-rated, meaning it’s reduced to match the remaining days in your billing period.

If you’ve just joined us, when roaming, your available data may be lower than your full monthly allowance due to pro-rata billing. This means you could use your allowance more quickly than expected or reach your limit sooner while abroad.

Yes. If you exceed your pro-rated allowance, additional usage may be charged to your bill, or your data may stop, depending on your plan. In some cases, your data services could stop until your allowance renews.

Pro-rata billing ensures you receive a fair amount of data for the time you’ve had the service. You’ll get your full monthly allowance at the start of your next billing cycle.

You’ll receive your full monthly allowance at the start of your next billing cycle.

You can keep track of your usage any time by logging into your My AO Mobile account here.

To stay in control, keep an eye on your usage and use Wi-Fi where possible. Turn off background data for apps that you won’t need to use and check your usage regularly online. That way, you can enjoy using your phone abroad without any nasty surprises.

If you haven’t been able to send a text to donate, it’s likely because your account doesn’t have mobile payments switched on. This needs to be active to allow you to send donations to charity short codes. To turn this on, just call 01204 672626, or 2626 from your AO Mobile.

It’s a short phone number (usually 5 digits) used by some charities. They work by letting you text a word (for example “FIVE”) to the short code number to make a donation. The cost is then added to your phone bill.

Mobile payments (MPAY) let you donate to charities by text or pay for certain services through your mobile bill.

We keep mobile payments off by default to help you stay in control of extra charges on your bill. If you want to turn it on, just call 01204 672626, or 2626 from your AO Mobile.

If mobile payments are switched on, the donation will be added to your next bill.

No – only short codes that aren’t chargeable are enabled by default. You’ll need to get in touch to enable chargeable services, including charity donations. Most free short codes should continue to work as normal.

Yes, but it’s worth noting that charges are added to your bill, so you should keep an eye on usage, especially if others use your phone.