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Contact us
Contact us
We keep you in the know with step-by-step guides, videos and answers to all the most popular phone questions, but if you can’t find what you need, there are lots of ways to get in touch.
Need to see your bill?
Manage your account easily by logging into My AO Mobile.
Need a data update?
Check your usage quicker than you can say "500GB of data".
Need to transfer your number?
Text PAC to 65075 and share the code with us.
Going abroad?
Find out what’s included, what’s not, and how to add a roaming bundle.
Connection issues?
Check our tracker to see if a known issue or maintenance work is affecting signal in your area. If it looks good, you’ll know there’s something else going on.
FAQs
We’ve answered the questions our customers ask most to help you find what you’re after.
Still need help?
Here’s how to get in touch
Call us
Just dial 2626 from an AO Mobile, or 01204 672 626 from any other phone.
We’re open between 8am-7pm Monday- Friday and 8am-5pm at weekends.
- How do I get in touch with accessibility needs?
We have lots of support to make sure our service is accessible for everyone using it. Check out our accessibility support page to find out how we can assist you.
- How do I make a complaint to AO Mobile?
We’re sorry to hear you’re not happy. We want to put things right, so please call us on 2626 from an AO Mobile, or 01204 672 626 from any other phone. We’re here to talk between 8am-7pm Monday-Friday, and 8am-5pm at weekends.
