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How to change your voicemail greeting
You don’t have to stick to the default setting, personalise your voicemail message with a few quick taps.
Make your phone feel like yours with a personal voicemail greeting. Whether you’re keeping it casual or using it for business, we’ve got tips to help you set the right tone for every missed call.
Default greeting
Your network has a standard voicemail message that plays automatically when you miss a call. Most say something like “the person you are calling is unavailable” and might include your phone number.
Custom greeting
This is a message you can record in your own words letting callers know they’ve reached the right person and what to do next, like leaving a message or sending you a text instead.
Recording a new message
1. Open your call settings → voicemail tab Or press and hold 1 on your keypad
2. Look for greetings, settings or voicemail options
3. Choose 'record new' or 'custom greeting'
4. Record your message – make sure you speak clearly and at a natural pace
5. Replay the recording to check it’s clear
6. Save when you’re happy with it
Recording tips
Be quick
Aim for around 15-25 seconds.
Start with your name
This reassures callers they’ve reached the right person.
Reduce background noise
Record in a quiet space, so other noise doesn’t get in the way.
Explain how to get in touch
Suggest leaving a message, sending a text or an email.
Going back to the default
If you change your mind and want to switch it back to the default greeting, follow these steps:
1. Open your call settings → voicemail tab Or press and hold 1 on your keypad
2. Look for greetings, settings, or voicemail options
3. Choose ‘default greeting’ or ‘system greeting’
4. Save
- Does changing my greeting cost anything?
No, changing your greeting is completely free, but calling voicemail might use some of your minutes, so check your contract to make sure.
- How do I reset my voicemail greeting to default?
You can reset your voicemail back to the network’s default in your voicemail settings.
- How to delete your voicemail greeting?
To delete your greeting, open your call settings, tap voicemail, then greeting, and press delete.
- How to check what my voicemail greeting is?
Open your call settings, tap voicemail, then greeting, and choose listen or play.
