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Wes Patterson
Mobile phones expert
Wes Patterson is AO's Mobile Expert, with more than 16 years of experience in telecommunications, customer service and mobile operations. Having spent much of his career helping customers resolve issues and improve their experience, he understands the challenges people can face when it comes to choosing, managing and getting the most from their mobile service.
Wes has experience across a wide range of mobile topics, including tariffs, billing, network services, switching providers, number transfers and customer support. From everyday questions about mobile plans to more complex service issues, he understands how mobile services work behind the scenes and what customers need to know to make informed decisions.
At AO Mobile, Wes works closely with teams across the business to help create simple, reliable mobile experiences. He shares practical advice and straightforward guidance to help customers understand mobile technology, avoid common frustrations and get the best value from their service.
Wes also contributes to AO content, sharing insights on mobile networks, tariffs, coverage, mobile features and customer experiences. His content focuses on making complex telecoms topics easier to understand, helping customers feel confident when choosing and using mobile services.
Whether you're comparing mobile plans, switching networks or looking for answers to common mobile questions, Wes's advice is based on years of real-world experience helping customers stay connected.
Mobile phone buying guide
Ready for a new phone? Before you stick to what you know, let our buying guide help you make sure you choose a model that fits your needs and your budget.
Everything you need to know before switching networks
Found a better deal? From transferring your number to understanding any fees, here's everything you need to know before switching mobile networks.
What is an eSIM and how does it work?
An eSIM is a digital SIM that works in the exact same way as a physical one. And if you’re about to own one, here are a few things you might want to know.
Common myths about SIM-only plans
SIM-only plans are flexible and often more affordable, but a lot of misconceptions hold people back.
How much mobile data do you really need?
How much data you need depends on how you use your phone day-to-day, but data is one of those things that’s really tricky to quantify unless you’re a gigabyte-geek, so let’s get into it.
How to set up your new phone
Got a new phone? Whether it’s an iPhone or Android, we’ll help you get set up in no time.
How to turn mobile data on and off
It’s easier than you think to take control of your data spend and battery power by turning mobile data on and off whenever you choose.
How to save battery on your phone
Make your phone power go further and help it run at its best for longer in the process.
How to use live photos on iPhone
We’ll help you bring your fave new memories to life with Live Photos.
How to scan documents using your iPhone
This clever feature is massively underused and underrated. If you’re not using it, you’re about to wonder why.
How to stop spam texts and scam messages
We’ll help you make sure your phone only shows messages you actually want.
How to use iMessage features you might not know about
iMessage is great for a quick catchup, but there’re loads of extras it can do to brighten your day.
How to change your voicemail greeting
You don’t have to stick to the default setting, personalise your voicemail message with a few quick taps.
What is a SIM-free phone?
Ever feel like phone contracts tie you down? A SIM-free phone could be just what you’re after. Basically, they’re phones that aren’t restricted to any specific network and don’t have a SIM card already installed.
How to take better photos on your phone
Learn a few simple tricks to take sharper, brighter, and more impressive photos with your phone.
How to screenshot and screen record on your Samsung phone
Learn how to take screenshots and record your screen on Samsung devices with our helpful guide.
Tips for using public Wi-Fi networks
Wi-Fi hotspots in public places can come in very handy, but are often not secure. Learn how to stay safe on public Wi-Fi.
How your phone can help you stay organised
If your life sometimes feels like a juggling act with one too many balls in the air, your phone can be the helping hand you didn’t know you needed.
How to use your phone to keep you healthy
Think your phone’s just for calls and cat videos? Think again! With the right apps and settings, it can help you smash your health goals, track progress, and stay motivated.
How to keep your phone in good condition
So, you’ve just got a shiny new phone. Don’t live in fear of one clumsy moment costing you a fortune – just follow these tips to keep it in top condition for longer.
Apple tips and tricks
If you’ve just picked up a new iPhone or you’ve been using Apple gear for years, there are always little things you can do to make life easier.
How to move your phone number
Don’t feel like letting everyone you’ve ever met know you’ve got a new number? We don’t blame you. So, it’s a good thing that keeping your old phone number is both quick and easy – with PAC code.
