We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
We are offering installation services for:
We’re taking a sensible approach to the evolving situation and reintroducing our services when we can safely do so. As such, we’re not offering installation on:
We’ll get everything set up for you without any problems. Here’s everything we’ll take care of.
Before we arrive, there’s just a few things that we need you to do and check.
Here’s everything our installation service doesn’t cover.
Installation is £30 per product. Sometimes we do promotional discounts which you’ll see on our product pages and basket or when browsing the site.
No. We don’t hardwire freestanding fridges or freezers.
Yes, we install in Northern Ireland.
Yes. Normally you need to wait around 4 hours, but make sure you check the manual for your product as your fridge or freezer may need more or less time.
Disconnection is a separate service that you’ll need to select in the basket.
Yes. We’ll hook it up to your water supply if it needs it. Make sure you check the manufacturer website to see how close the fridge or freezer needs to be to the water supply.
No. We’ll leave that to you.
We only have this service for certain models, but you’ll be given the option in the basket if it’s available.
Installation is available 7 days a week, but this depends on your location and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 5pm the day before your original delivery date. Jump on live chat or give us a ring to get this sorted.
You’ll have to get in touch with us so we can sort out a refund for the service.