We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
We’ll unpack your new fridge or freezer before setting it up where you want it and making sure it’s level.
Does your new fridge have a water dispenser? We’ll hook it up to a cold water supply for you. Make sure you check the manufacturer website to see how close the fridge or freezer needs to be to the water supply. Arranged for door reversal? No problem. We’ll remove the door and swap it round so that it opens at the right side for you.
Gone for an American Fridge freezer? Fine choice. They’re quite big, but on some models we can remove their doors to help get them inside so please check beforehand. We’ll reattach everything once we’ve got the fridge freezer in place. Just so you know, if it’s raining and we need to take the doors off, we might not be able to complete the delivery.
Chosen Remove & Recycle? We’ll take your old fridge or freezer when we leave.
If you’re going large with an American fridge freezer, you’ll need to make sure there’s enough room for us to get it into your home safely.
Make sure your old fridge or freezer is unplugged and out of the way when we arrive. If the space for your new fridge or freezer needs a clean, please can you do this before we arrive.
There’ll need to be a 3-pin socket (a regular plug socket) within a metre of where your new fridge or freezer will be. Otherwise, an extension lead will do the trick.
Once we’ve set up your fridge or freezer, you’ll need to leave it to stand for 4 hours before you turn it on. This lets the cooling gases settle.
Here’s everything our installation service doesn’t cover.
Installation is £10 per fridge, freezer or fridge freezer, and £30 for American fridge freezers. Sometimes we do promotional discounts which you’ll see on our product pages and basket or when browsing the site.
Some fridge, freezer and fridge freezer models come with the option of door reversal. This is where we remove the door during delivery, swap it round, and re-attach it so that it opens at the right side for you.
If this service is available on the model you want, door reversal will be clearly stated as an option on the product page.
No. We don’t hardwire freestanding fridges or freezers.
Yes, we install in Northern Ireland.
Yes. Normally you need to wait around 4 hours, but make sure you check the manual for your product as your fridge or freezer may need more or less time.
Disconnection is a separate service that you’ll need to select in the basket.
Yes. We’ll hook it up to your water supply if it needs it. Make sure you check the manufacturer website to see how close the fridge or freezer needs to be to the water supply.
No. We’ll leave that to you.
Installation is available 7 days a week, but this depends on your location and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 3pm the day before your original delivery date. Jump on live chat or give us a ring to get this sorted.
You’ll have to get in touch with us so we can sort out a refund for the service.