We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
We’ll get your new appliance unpacked once we arrive so we can get started. Then, we’ll connect it to a water supply and plug it into a standard socket. Simple.
Once your new appliance is safety installed in its new home, we’ll snap a quick picture of it for our records.
We’ll also run a cycle test (no bikes involved). We’ll turn on your new appliance and test it out to make sure everything is working properly and there are no problems.
Before we leave, we’ll pick up all the packaging and take it with us. Save you some space in your bin. Chosen our Remove & Recycle service? We’ll take your old model with us once we’re done.
Make sure there’s easy access to your kitchen and enough space for your new appliance. Take a look at our measurement guide to make measuring up easy.
If you’ve not chosen our disconnection service, you’ll have to make sure your old appliance is out of the way before we arrive. You’ll need to have a plug socket within 1 metre of where your new appliance will be living.
If you’re getting a washing machine or washer dryer, make sure you have a cold water supply and waste hose connector nearby. Can’t see these? Get in touch to see if we can still install for you.
If your new washing machine or washer dryer is going next to a dishwasher, then you’ll need a Y piece to split the cold water supply between the two appliances. Don’t have one? You can find them in any hardware store.
Here’s everything our installation service doesn’t cover.
Installation is £25 for washing machines and washer dryers, and £10 for condenser tumble dryers. Sometimes we do promotional discounts which you’ll see on our product pages and basket or when browsing the site.
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 3pm the day before your original delivery date. Jump on live chat or give us a ring to get this sorted.
No. Installation can only be done on delivery day.
Disconnection is a separate service that you’ll need to select in the basket.
Sorry, but no. We’ll only plug it into an existing power supply.
Installation is available 7 days a week, but this depends on your location and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
Yes, we do. This depends on where you are and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
Sorry, but we don’t install freestanding laundry appliances in Northern Ireland.