Following the latest Government advice, we’ve had to make some changes to our services. This means that temporarily we’ll no longer be able to disconnect your appliance for recycling or remove it from any room in your home. You’ll need to make sure it’s already disconnected and waiting by the entrance to your property, ready for us to collect. As soon as this changes we’ll let you know.
Disconnection usually comes included as part of our hassle-free installation service. If you’re getting one of these products installed already, we’ll handle the disconnection too, at no extra cost:
Just a quick note: if you’re buying a freestanding appliance to replace an old integrated one, we won’t be able to disconnect it.
If we’re disconnecting a fridge or freezer, make sure it’s been defrosted, is free from any water and has been completely emptied. Sadly, we can’t accept leftover takeaways, half-empty milk cartons or forgotten ice-lollies.
Don’t need installation? No worries. We can still disconnect these products for you:
Just add the service to your basket before you checkout and you’re good to go.
There are a couple of products that we won’t be able to disconnect for you:
So, we’ve disconnected your old appliance. Now what? Save yourself a trip to the tip and let our team get rid of it for you safely and responsibly. Just choose our Remove & Recycle service at the checkout and we’ll take care of the rest.
First, we drop it off at our state-of-the-art recycling facility in Telford. Then it’s over to Bertha, our mean, green recycling machine. Check out the video or click here to find out more. We know goodbyes aren’t always easy, so we’ll give your old appliance the send-off it deserves. And you can rest easy knowing you’ve done your bit for Mother Nature too.
Disconnection prices start from just £5 but vary depending on the product. We’ll let you know when you get to the checkout.
Not at all.
Unfortunately, we don’t offer disconnection as a separate service in Northern Ireland, but it does come included as part of our premium installation on certain products. Find out more at the checkout.
Of course. Just contact us on live chat by 5pm the day before your delivery and we can sort it out for you.
Not unless you choose one of our premium installation packages. This is so we can send a specially trained electrician to disconnect your old model and connect the new one safely.
If you’ve bought an installation package with a new integrated appliance, then yes. Disconnection isn’t available as a separate service for integrated appliances. And if you’re buying a freestanding product but your old one is integrated, we won’t be able to disconnect it.
Yep – our experts can disconnect both gas and electric cookers. We’ll ask you when you get to the basket which type you have, just so we can come prepared.
If we’re disconnecting a fridge or freezer, make sure it’s fully defrosted and free from any water. For laundry appliances and dishwashers, double-check you haven’t left any stray socks or spoons behind. Find out more about our Remove & Recycle service here.