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    Disconnection

    Find out everything you need to know about our disconnection service.

    Our experts can take care of disconnecting your old appliance as soon as they’ve dropped off your new one. Find out what we can and can’t disconnect, along with everything else that’s included in this service down below.

    Disconnection with installation

    Disconnection usually comes included as part of our hassle-free installation service. If you’re getting one of these products installed already, we’ll handle the disconnection too, at no extra cost:

    • Integrated laundry appliances
    • Integrated cooling appliances
    • Integrated dishwashers
    • Cooking appliances
    • TVs

    Just a quick note: if you’re buying a freestanding appliance to replace an old integrated one, we won’t be able to disconnect it.

    If we’re disconnecting a fridge or freezer, make sure it’s been defrosted, is free from any water and has been completely emptied. Sadly, we can’t accept leftover takeaways, half-empty milk cartons or forgotten ice-lollies. 

    What else can we disconnect?

    Don’t need installation? No worries. We can still disconnect these products for you:

    • Freestanding washing machines
    • Freestanding washer dryers
    • Freestanding dishwashers and slimline dishwashers
    • American fridge freezers with a plumbed water dispenser

    Just add the service to your basket before you checkout and you’re good to go.

    What can't we disconnect?

    We don't offer our disconnection service on the following appliances:

    • Vented tumble dryers
    • Freestanding microwaves
    • Cooker hoods

    Also, we can only disconnect an integrated appliance if you’ve bought a new integrated one from us and added the installation service. The same applies with hardwired appliances – we can only disconnect your old one if you’ve bought a new hardwired appliance with installation from us.

    Remove & Recycle

    Need to get rid of your old product? We can do that for you too. We can take it to our state-of-the-art recycling facility, where we’ll dispose of it in a safe and responsible way. Simply select our Remove & Recycle service in the checkout and we’ll take your old appliance with us when we deliver your new one.

    What will happen to my old appliance?

    First, we drop it off at our state-of-the-art recycling facility in Telford. Then it’s over to Bertha, our mean, green recycling machine. Check out the video or click here to find out more. We know goodbyes aren’t always easy, so we’ll give your old appliance the send-off it deserves. And you can rest easy knowing you’ve done your bit for Mother Nature too.

    Find out more

    FAQs

    How much does disconnection cost?
    Will the disconnection affect my delivery day?
    I live in Northern Ireland, can you still disconnect my old appliance?
    Can I add the disconnection service after I’ve ordered?
    My old appliance is hardwired, can you still disconnect it?
    Do you disconnect integrated appliances?
    I’ve bought an electric cooker but need a gas cooker disconnecting, is that ok?
    I’m having my old appliance taken away too – is there anything I need to do?