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Disconnection

Find out everything you need to know about our disconnection service.

Coronavirus (COVID-19): a note to our customers

Following the latest Government advice, we’ve had to make some changes to our services. This means that temporarily we’ll no longer be able to disconnect your appliance for recycling or remove it from any room in your home. You’ll need to make sure it’s already disconnected and waiting by the entrance to your property, ready for us to collect. As soon as this changes we’ll let you know.

Disconnection with installation

Disconnection usually comes included as part of our hassle-free installation service. If you’re getting one of these products installed already, we’ll handle the disconnection too, at no extra cost:

  • Integrated laundry appliances
  • Integrated cooling appliances
  • Cooking appliances
  • TVs

Just a quick note: if you’re buying a freestanding appliance to replace an old integrated one, we won’t be able to disconnect it.

If we’re disconnecting a fridge or freezer, make sure it’s been defrosted, is free from any water and has been completely emptied. Sadly, we can’t accept leftover takeaways, half-empty milk cartons or forgotten ice-lollies. 

What else can you disconnect?

Don’t need installation? No worries. We can still disconnect these products for you:

  • Freestanding washing machines
  • Freestanding washer dryers
  • Freestanding dishwashers and slimline dishwashers
  • American fridge freezers with a plumbed water dispenser

Just add the service to your basket before you checkout and you’re good to go.

What can't you disconnect?

There are a couple of products that we won’t be able to disconnect for you:

  • Spin dryers
  • Condenser tumble dryers
  • Freestanding fridges, freezers and fridge freezers
  • Wine coolers
  • Microwaves
  • Hardwired appliances

Remove & Recycle

So, we’ve disconnected your old appliance. Now what? Save yourself a trip to the tip and let our team get rid of it for you safely and responsibly. Just choose our Remove & Recycle service at the checkout and we’ll take care of the rest.

What will happen to my old appliance?

First, we drop it off at our state-of-the-art recycling facility in Telford. Then it’s over to Bertha, our mean, green recycling machine. Check out the video or click here to find out more. We know goodbyes aren’t always easy, so we’ll give your old appliance the send-off it deserves. And you can rest easy knowing you’ve done your bit for Mother Nature too.

Find out more

FAQs

How much does disconnection cost?
Will the disconnection affect my delivery day?
I live in Northern Ireland, can you still disconnect my old appliance?
Can I add the disconnection service after I’ve ordered?
My old appliance is hardwired, can you still disconnect it?
Do you disconnect integrated appliances?
I’ve bought an electric cooker but need a gas cooker disconnecting, is that ok?
I’m having my old appliance taken away too – is there anything I need to do?