We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
We’ll get your new fridge or freezer unpacked once we arrive and we’ll even clean up any mess we make.
If you’ve selected our connection service for your new appliance, we’ll happily disconnect your old one for you. We’ll get your old fridge or freezer disconnected and out of the way. All part of the job.
Then we’ll attach your new fridge or freezer to your furniture door, make sure it’s level and then put it in place. If you need your fridge or freezer hardwiring, we’ll get that sorted for you too.
Chosen our Remove & Recycle service? We’ll take your old fridge or freezer with us when we’re done.
The mechanism for opening your new fridge or freezer (It’ll either be a sliding or a hinged door) needs to be the same as your existing cupboard door. You’ll find the info you need on the product page under the Installation tab.
If you’re getting a fridge freezer, the split will need to match the split of your cupboard doors. So, whether your cupboards are top heavy (70/30) or split evenly (50/50), you’ll need to make sure your new fridge freezer matches by checking the product detail tab on the product page.
Want to know more about measuring up? Check out our simple measurement guide. We’ve laid it all out for you. If your cupboards or housing units need any changes to fit your new fridge or freezer, make sure you’ve made them before we arrive. Make sure your cupboard doors are in good condition, just so there are no issues when we’re fitting them.
We can plug in or hardwire your new product. If it needs plugging in, make sure there’s a 3-pin socket (regular plug socket) within 1 metre of where your fridge or freezer is going. Don’t worry if the socket is further away. Just make sure you’ve got an extension lead ready for us to use when we arrive.
Here’s everything our installation service doesn’t cover.
Installation is £90 per product. Sometimes we do promotional discounts which you’ll see on our product pages and basket or when browsing the site.
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 3pm the day before your original delivery date. Jump on live chat or give us a ring to get this sorted.
Disconnection is a separate service that you’ll need to select in the basket.
Yes, we install in Northern Ireland, but it’ll be a third party that will drop off your fridge or freezer and do the installation.
Installation is available 7 days a week, but this depends on your location and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
If we need to, we can hardwire your new fridge or freezer.
Yes. Normally you need to wait around 4 hours, but make sure you check the manual for your product as your fridge or freezer may need more or less time.
You’ll have to get in touch with us so we can sort out a refund for the service.