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Contact your manufacturer

We want you to love everything you get from ao.com, so we’ll do whatever we can to help if your product is faulty. First things first, root out your product manual for any troubleshooting tips. No luck? Manufacturers know their products like the back of their hand, so they should know what’s to blame. Find your manufacturer on the list below, give them a call and they’ll talk you through the next steps. Before you do, you’ll need a couple of things:

  • Track down the serial number of your faulty product. We don’t keep a copy of this, you can only find it on your product.
  • You’ll also need to have your invoice to hand. You're probably thinking, “where on earth is that?” Luckily, our Track Your Order page has it saved for you. Simply enter your postcode and order number and there it is.

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3XS Computing 01204 474756
Acer Computing 0371 760 1003
Activision Blizzard Gaming 0870 025 0436
AEG Major Appliances 0344 561 3613
AEG Small Appliances 0344 5610013
AKG Sound & Vision 02070 845392
Amica Major Appliances 01949 862012
Apple Computing 0800 107 6285
Apple/Beats Sound & Vision 08001 076285
Asus Computing 01442 265548
Ateca Sound & Vision 01923 205630
AVF Sound & Vision 0333 320 0463
Baumatic Major Appliances 0344 6923 607
Bayan Sound & Vision 01293 560353
Beko Major Appliances 0333 207 9710
Belkin Sound & Vision 01293 560353
Belkin/Linksys Computing Networking/Extenders 0203 027 4626
Belkin/Linksys All other Accessories 0844 477 7787
Belling Major Appliances 08000 216136
Bertazzoni Major Appliances 08000 216136
BioChef Small Appliances 0844 800 0831
Bionarie Small Appliances 0161 652 1211
Bissell Small Appliances 0344 888 3355
Black & Decker Small Appliances 0161 877 7846
Blaupunkt Sound & Vision 03300 240802
Bosch Major Appliances 0344 892 8979
Bosch Small Appliances 0344 892 8924
Braun Small Appliances 0239 239 2444
Breville Small Appliances 0161 652 1211
Britannia & Best Major Appliances 08000 216136
Brother Computing 0333 777 4444
BT Computing 0808 100 6116
Burley Fires Small Appliances 01572 756956
Candy Major Appliances 0344 6923 607
Cannon Major Appliances 03448 224 224
Canon Computing 0844 369 0100
Conair Small Appliances 1-800-326-6247
Creda Major Appliances 03448 224 224
Crockpot Small Appliances 0161 652 1211
Crosley Sound & Vision 01425 284000
Daewoo Major Appliances 0118 9252 500
Daewoo Small Appliances 03330 144477
De'Longhi Small Appliances 023 9239 2555
Denon Sound & Vision 028 9027 9830
Devolo Sound & Vision 0203 0241 838
Dimplex Small Appliances 08448 793588
Doro Mobile 0844 369 0107
Dreamland Small Appliances 01606 837222
Dualit Small Appliances 01293 652500
Dyson Small Appliances 08002 980298
EA Gaming 0203 014 1818
Ebac Small Appliances 01388 605061
Electra All Appliances 0333 577 7238
Electrolux Major Appliances 0344 561 3613
Electrolux Small Appliances 0344 5610013
Epson Computing 01952 607111
EVGA Computing 01788 247298
Falcon All Appliances 0800 8046 261
Fisher & Paykel Major Appliances 08000 886 605
Flavel Major Appliances 0333 207 9710
Flavormaster Small Appliances 0344 571 7511
Flymo Garden & DIY 0344 844 4558
Fridgemaster Major Appliances 0113 395 6930
George Foreman Small Appliances 01619 473000
Goodmans Sound & Vision 0345 519 6441
Google Computing 0800 026 1217
Go-Pro Computing 0800 376 0779
Gorenje Major Appliances 0845 050 8555
GPO Sound & Vision 0845 521 4095
H20 Small Appliances 0344 571 7511
Haier Major Appliances 03330 038122
Harmen Karden Sound & Vision 01612 223325
Henry/Hetty Vacumms Small Appliances 01460 26940
Hisense Major Appliances 0113 395 6930
Hive Smart Home 0800 980 8614
Hive Smart Home - free for mobile 0330 100 7246
Hoover Major Appliances 0344 692 3607
Hostess Small Appliances 01422 203555
Hotpoint Major Appliances 03448 224 224
HP Computing 0207 660 0596
Huawei/Honor Mobile 0800 088 6700
HUE Computing 00800 744 54775
Humax Sound & Vision 0344 318 8800
Indesit Major Appliances 03448 224 224
Irobot Small Appliances 02088 653171
Jabra Sound & Vision 02033 180070
Jam Audio Sound & Vision 01732 378557
JBL Sound & Vision 01612 223325
JML Small Appliances 0808 206 0600
Jura Small Appliances 01282 868266
Karcher Small Appliances 01295 752200
Kenwood Small Appliances 0239 239 2333
KitchenAid Small Appliances 0800 38104026
KitchenAid Major Appliances 0800 151 0908
Kitsound Sound & Vision 01425 284000
Krups Small Appliances 0845 148 9101
Lec Major Appliances 08000 216136
Lenovo Computing 0333 777 3991
Lesuire Major Appliances 0333 207 9918
LG Major Appliances 0344 847 5454
LG Computing 0334 847 5454
LG Microwaves Small Appliances 0344 847 5454
LG Mobile Mobile 0344 847 5454
Linx Computing 01282 858 893
Logitech/Ultimate Ears Computing 0203 024 8159
MacAfee/Intel Computing 0800 028 7581
Manhattan Sound & Vision 0208 450 0005
Maytag Major Appliances 0844 499 0101
Melitta Small Appliances 01628 829 888
Microsoft Computing 0344 800 2400
Microsoft Xbox Gaming 0844 381 5185
Miele Major Appliances 0330 160 6600
Ministry of Sound Sound & Vision 020 7740 8600
Monster Sound & Vision 0800 781 4377
Morphy Richards Small Appliances 03448 710944
MSI Computing 0203 608 5252
Neff Major Appliances 0344 892 8979
Nespresso by De'Longhi Small Appliances 0845 640 3030
Nespresso by Krups Small Appliances 0800 707 6066
Nest Smart Home 0808 178 0546
Netatmo Computing 0808 159 0467
Netgear/Arlo Computing 0844 875 4000
Newworld Major Appliances 08000 216136
Next Major Appliances 01913 870827
Ninja Small Appliances 0800 862 0453
Nintendo Gaming 0345 6050 247
Norstone Sound & Vision 0805 696304
Now TV Sound & Vision 0800 151 2747
NutriBullet Small Appliances 0800 587 6133
Onkyo Sound & Vision 01793 886333
Optoma Computing 01923 691 865
Panasonic Major Appliances 0344 844 3899
PC Specialist Computing 0333 011 7000
Peerless Sound & Vision 01923 200100
Philips Small Appliances 08448 008055
Philips Sound & Vision 020 7949 0240
Pioneer Sound & Vision 03301 231240
PlayStation Gaming 0203 538 2665
Pressure King Pro Small Appliances 0800 587 6133
Pure Sound & Vision 08451 489001
Rangemaster Major Appliances 0800 083 0602
Ring Smart Home 01727 263045
Roberts Radio Sound & Vision 03330 142505
Roth Audio Sound & Vision 01753 682782
Russell Hobbs Small Appliances 0345 658 9700
Sage Appliances Small Appliances 0845 111 6666
Samsung Major Appliances 0330 726 7864
Samsung Mobile Mobile 0330 726 7864
Seagate Computing 00800 4732 4283
Sebo Small Appliances 01494 465533
Seiki Sound & Vision 03456 588290
Servis Major Appliances 0333 577 7232
Shark Small Appliances 0800 862 0453
Sharp Major Appliances 0333 577 7230
Sharp Sound & Vision 0871 200 0463
Sharp Microwaves Small Appliances 0330 143055
Siemens Major Appliances 0344 892 8979
Smeg Major Appliances 0344 557 9907
Sodastream Small Appliances 0845 601 0093
Sony Sound & Vision 01256 683870
Sony Gaming 03750 237 237
STK Mobile 0208 839 8888
Stoves Major Appliances 08000 216136
Swan All Appliances 0800 567 9600
Targus Computing 0207 744 0330
Tassimo Small Appliances 0344 892 8924
Techlink Sound & Vision 01732 779400
Tefal Small Appliances 0345 602 1454
Thomson Sound & Vision 03331 234262
Thrustmaster Gaming 0203 147 4889
Toshiba Sound & Vision 03337 334422
TP Link Computing 0845 147 0017
Ubisoft Gaming 0371 664 1000
Ultimate Ears/Logitech Sound & Vision 02030 248159
Vax Small Appliances 0330 026 8455
ViewQuest Sound & Vision 03331234601
Waring Small Appliances 03700 604260
Warner Bros Gaming 0141 220 5315
Western Digital Computing 00800 275 49338
Westinghouse Sound & Vision 01772 762000
Whirlpool Major Appliances 0344 815 8898
X Rocker Gaming 01274 683109
Yale Computing 01902 364606
Yamaha Sound & Vision 0844 811 1116
Zanussi Major Appliances 0344 561 3613
Zanussi Small Appliances 0344 5610013