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    What makes AO the UK’s most trusted electrical retailer?

    TrustPilot Logo

    We’re glad you asked! AO have the largest volume of 5* Trustpilot reviews of all UK retailers. It’s true! We have more 5* reviews than Currys, Argos and John Lewis combined.

     

    “Fantastic customer service, product range and speed of delivery”

    Larraine Vickery

     

    Source: Trustpilot, Date: 02/01/2024

    Retailer

    No. of 5 Star Reviews

    No. of 4 star Reviews

    Total Reviews on Trustpilot

    4 & 5 Star Total

    4 & 5 Star %

    AO

    406,167

    31,795

    472,005

    437,962 93%

    Currys

    82,755

    10,570

    158,763

    93,325

    59%

    John Lewis

    32,529

    3,220

    57,529

    35,749

    62%

    Argos

    160,132

    18,428

    214,011

    178,560

    83%

    Amazon

    6,925

    1,838

    28,764

    8,763

    30%

    The Very Group

    83,644

    7,621

    132,892

    91,265

    69%

    Tesco

    2,775

    776

    14,467

    3,551

    25%

    Why do our number of reviews make us a ‘trusted’ retailer?

    Trustpilot’s mission is to help people ‘find companies you can trust’ through their reviews. Which is great, because we have the highest volume of 5* reviews, and that shows we’re the most trusted. Simple. More 5* reviews means more happy customers, so you can count on us.

    Trustpilot's website can be accessed via https://uk.trustpilot.com/

    “Buying from AO was honestly the best decision”

    Tanya

    How has AO worked out who the main UK electrical retailers are?

    Using data from GlobalData which shows who the key retailers in electricals are, we put together a list of brands that appear in every electrical category. Basically, we included all the retailers with the most electricals to offer - and we still came out on top!

    We also used your opinions in our analysis. Yes, yours! A survey from Trinity McQueen asked consumers which retailers came to mind first when thinking about electricals. Spoiler: AO came up quite a lot. To work out the major electrical retailers, we used the 10 businesses that were mentioned most in the survey.

    "I love ao.com"

     

     

    Elaine Malpas

    "Cannot fault the service - simply excellent"

     

     

    Gillian Humphreys

    "Extra special customer service"

     

     

    Ian Stewart

    “Good prices, wide selection of products, reliable – it’s a no brainer”

    JW