Click here for more info on returning a bundle, used or faulty products
Drop at Shop item sizes
There are some TV & entertainment, computing, smart tech, gardening and DIY products that we can’t exchange. Head on to our live chat to find out if your products can be exchanged. If not, you can still return these products for a full refund and order a replacement item.
Our 100 day cancellation policy
Any services you’ve chosen will automatically be cancelled when your order is cancelled, unless the service has already taken place.
If you’ve used the product
It’s fine if the product has been unpacked, but if it’s been used or installed, we can only give you a partial refund. This can be up to 50% of the product’s cost. If it’s used, then 14 day refund rules will apply.
If you’re returning a gardening product
If you’re returning a gardening product with blades like a chainsaw or hedge trimmer, it’ll need to be boxed up before it’s returned to us. If you’ve used your item and it came with batteries, make sure you’ve removed them before you send it back to us.
If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete, you’ll only be offered a partial refund.
Cancellation and refund terms
Click here to view our full terms and conditions, including all the info on cancellations and refunds.
For smaller items, you can use the link above to register your product for our Drop at Shop service. For larger items, you’ll need to get in touch. If you need to return anything, just let us know through My Account or live chat.
We have thousands of drop off points across the UK – including Asda stores, along with CollectPlus and DPD drop off points. You’ll be able to enter your postcode when you register your return and pick a drop off location.
Yes. You’ll be given a reference number as proof of your return, and you’ll be able to track its progress on the courier’s website.
You’ll get your refund within 14 days of returning your product. This will go back to the original payment method.
If your item is unused, you’ll get a full refund. If your product has been used or installed, you could get a partial refund up to 50% of the item’s cost. Don’t forget to include everything in your return, including any wires etc.
Yes. You’ll get a 3-hour timeslot on the morning of your collection. You’ll also be able to track your collection using our Track Your Order service.
If your order is cancelled, then yes. If you’ve kept some parts of your order, then we’ll only refund you for the items you’ve returned.