We’re still delivering to our customers safely. Since the latest Government advice, we’ve had to make a few changes. If you’re self-isolating then we’re now only able to deliver products to your doorstep. Otherwise, we’ll come into your home but only deliver to behind your main door. There are some exceptions – if you select our installation service, we’ll still deliver American Fridge Freezers and cooking products to any room in your property. Find out more here. If you need to rebook your delivery, either go to My Account, or contact us on 0161 470 1200 to talk to one of the AO team who’ll be happy to help you.
Here’s everything you need to know about our delivery to mainland UK:
We try to deliver to as many homes as possible, but there are a few places just can’t go:
When you order more than one thing, they might be delivered separately. We’ll let you know when you get to the checkout.
Yes. You can pick delivery days and timeslots for both Saturday and Sunday. We even deliver on bank holidays.
We do. It’ll cost a little extra if you want your order tomorrow, but all you have to do is pick next day delivery at the checkout. This will depend on where you are and if drivers are available.
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 3-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.
On the morning of your delivery day, we’ll text or email with an estimated 3-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
We deliver most orders in our unmissable green AO trucks, but there’s a chance your order may be delivered by a third-party delivery service.
Yes, up until 5pm the day before your delivery. Just log into My Account and pick out the best available slot for you. We’ll use your original payment method for any extra costs or refunds. For AO Finance orders, you’ll need to call in to add a timeslot.
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
You’ll need to be in to receive and sign for your order.
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
We’ll always give you a free option, but things like next day delivery and certain timeslots will cost a little extra.
We deliver to most of the UK for free, but there are some places we can’t get to or might charge a little more to deliver to.
We deliver to Northern Ireland, but delivery will cost £15. We can’t give you delivery promotions like next day delivery, and there are some kitchen and home products that can’t be delivered there.
If you’re in the Scottish Highlands or more remote parts of Scotland, delivery might cost a little more. Enter your postcode at the checkout to find out how much.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered.